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Festival Guide Support Representative - Part Time

Company Background:
Skiddle was born in 2001 as a what's on guide and began selling tickets in 2006 and is now one of the UK's most loved ticketing services selling tickets for tens of thousands of events throughout the UK, from independent club nights through to 60,000 capacity festivals. Skiddle currently sells tickets for the likes of The Warehouse Project, Creamfields, Digbeth Dining Club and Live Nation, and hundreds of independent venues and promoters across the country.

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Role Summary:

This role is suited to a highly detail-oriented, methodical individual who is comfortable working with repetitive, process-driven tasks, structured templates, and internal systems. You will be responsible for inputting, maintaining, auditing, and updating festival guide data within Skiddle’s CMS, ensuring accuracy, consistency, and alignment with SEO and content standards.

You will work closely with the Festival Guide Team, SEO Manager, and Account Support teams to ensure festival guides are complete, correctly formatted and meet operational and performance requirements.

Key Responsibilities:

• Maintain, update, and manage 800+ festival guides within Skiddle’s CMS

• Accurately input festival data including dates, locations, descriptions, links and metadata

• Update existing content to reflect changes such as line-ups, venues, ticket links and scheduling

• Follow content templates and formatting guidelines to ensure consistency across all guides

• Proofread and quality-check content to eliminate grammatical, spelling, formatting or factual errors

• Support SEO initiatives by implementing agreed keywords, headings and metadata

• Carry out regular content audits to identify outdated, incomplete or incorrect information

• Work collaboratively with the Festival Guide Team, SEO Manager and Account Support team to prioritise updates based on operational needs, data and performance insights

• Manage workload effectively across multiple guides and deadlines

Skills and experience:

• Experience in data entry, content administration, CMS management or similar operational roles is desired but not essential

• Strong attention to detail and a high standard of accuracy

• Confident working with large volumes of information in a structured environment

• Good written English with solid grammar and spelling

• Ability to follow processes, templates and guidelines precisely

• Comfortable working independently on repetitive, administrative tasks while maintaining focus, accuracy and quality

• Strong organisational and time-management skills

• Ability to prioritise tasks and meet deadlines

• Willingness to take feedback and apply changes consistently

• Interest in music and festivals is beneficial but not essential

What can Skiddle offer:

In return for your commitment and enthusiasm, you can look forward to excellent working conditions in a progressive and growing company. We have a friendly informal and lively culture, where everyone is trusted to take ownership of their own workload. You’ll be challenged but rewarded by working for this evolving business, where you’ll enjoy team outings, charity fundraising activities and going to events.

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We can offer:

• Health insurance provided by Vitality after 1 year service

• Cycle to work scheme

• Tech scheme

• Electric Car scheme 

• Company pension

• Sick Pay

• Friendly working environment

• Casual Dress-code

• Increased holiday entitlement after 1 year service

• Attending events alongside our vibrant team

Please note: The head office is easily accessible from the M6 however rurally based; therefore, own transportation is highly recommended.

Important Information: The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be confirmed to the successful applicant subject to a satisfactory Disclosure report.

On your side since 2001, because we believe true fans deserve a fairer and smarter way to discover events they love’

PLEASE NOTE: ALL APPLICATIONS MUST INCLUDE A COVER LETTER AND A COMPLETED APPLICATION FORM